Get answers to the most anticipated questions
FAQs
Payments are made securely using Lifti’s custom Lifti token. The platform ensures seamless and transparent transactions within the app.
To become a traveler with Lifti, simply download the app, create an account, and provide the
necessary details about your upcoming trip. After verification, you can start accepting parcel
delivery requests.
Sending a parcel with Lifti is easy! Just enter your parcel details, choose a verified traveler
going to your parcel’s destination, and arrange for pickup. Payment will be held securely until
the parcel is delivered.
Lifti connects individuals who want to send parcels with travelers going to the same destination.
This peer-to-peer approach can offer faster delivery and more competitive pricing than
traditional services
The size and weight limits for parcels depend on the traveler’s available luggage space and
airline regulations. Typically, parcels should not exceed 20 kg and must fit within a standard
suitcase.
Lifti offers basic insurance coverage for all parcels. Additional insurance can be purchased at
the time of booking for valuable items
Yes, you can track your parcel in real-time through the Lifti app, giving you peace of mind and
up-to-date information on your parcel’s location.
In the unlikely event of damage, Lifti will assess the situation. If the traveler is found liable, you
may be compensated up to the declared value of the item, subject to our terms and conditions.
Travelers are required to provide identification and undergo a verification process. Lifti also
encourages senders to review travelers based on their delivery performance.
Yes, Lifti prohibits the shipment of illegal items, dangerous goods, perishables, and items that
violate our terms of service. Please refer to our prohibited items list for full details.
Payment is made through the app using secure payment methods. Your payment is held in
escrow until the delivery is confirmed, ensuring a secure transaction
Lifti offers customer support for dispute resolution. If there’s an issue with your delivery, please
contact our support team immediately to assist you.
Lifti conducts thorough background checks on all travelers and provides parcel tracking from
pickup to delivery.
Items that are prohibited include hazardous materials, illegal substances, perishable goods, and
others as detailed in our prohibited items list.
The cost is calculated based on the parcel’s weight, size, and the distance it needs to travel.