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Frequently Asked Questions
Find answers to common questions about booking and traveling with LIFTI.
Check your airline's latest travel update and policy on their official website. If you booked through LIFTI, log in and check your booking status in My Trips. Review your choices (change dates, rebook, cancel, or request a refund, depending on airline/hotel policy). Contact LIFTI support after you decide what you want to do so we can apply the latest policy. Keep monitoring for updates as airlines may confirm changes close to departure.
Log in to the LIFTI app or website and open My Bookings to view the latest status of your flight or hotel reservations.
Depending on the airline and your travel dates, you may be eligible to change your travel dates (sometimes with waived penalties), rebook onto alternative flights, reroute, receive a travel credit/voucher, or request a refund. Options vary by airline and may change as the situation evolves. Always check the airline's latest policy.
Airlines may only confirm cancellations or schedule changes close to departure, sometimes just days or even hours before. Check your booking in My Bookings on LIFTI and monitor your airline's flight status regularly.
Check your airline's official flight status first. If your flight is within 24 hours and you need urgent help, contact LIFTI support immediately. Please expect higher support contact volumes during major disruptions.
During fast-changing situations, airlines may still be reviewing their operations and may not have issued official updates yet. For flights beyond 24 hours, keep monitoring your airline updates and My Bookings, and contact LIFTI once there is an official change/cancellation or once you've decided what you want to request.
Yes, if your booking was made through LIFTI, our support team can help apply the latest airline policy to your ticket and process any eligible changes or refunds (based on what the airline allows).
Refund timelines can be longer during major disruptions and depend on when the airline/supplier confirms the cancellation and returns funds. For involuntary cancellations, refunds may take up to 3 months in some cases. We'll keep you updated as we receive confirmations from airlines/suppliers.
Involuntary cancellation: The airline cancels your flight or makes a major schedule change. Involuntary cases may qualify for airline waivers or alternative options. Voluntary cancellation: You choose to cancel. Voluntary cancellations follow your fare rules and the provider's policy.
Some airlines may offer a travel voucher or travel credit instead of (or in addition to) a refund option. Voucher validity and conditions vary by airline. If you need guidance on your options, contact our 24/7 support.
Some airlines may allow free date changes (or waive penalties) for affected tickets during a disruption. Fare differences may still apply depending on the airline policy. Always check the airline's latest travel update, as rules can change quickly.
Flights may be available to book right now, but schedules and routes can change at short notice. We recommend checking your government's travel advisory and your airline's updates before booking and before you travel. If you decide to book, consider flexible fares, review the airline's change/cancellation policy, and keep an eye on any notifications from your airline and airport.
For the latest operational status (delays, cancellations, airport updates), the airline's official website or official social media account is usually the primary source. If you booked through LIFTI and you want to make changes, cancel, or request a refund, contact us after reviewing the airline's latest policy so we can apply the eligible options to your booking.
Enter your departure city, destination, travel dates, and number of passengers on the LIFTI search page. Compare available flights and fares, select the one that suits you, fill in passenger details, and complete payment. You'll receive a booking confirmation by email.
Yes. Once your booking is confirmed and payment is processed, you'll receive a booking confirmation email with your itinerary and booking reference. Please check your spam/junk folder if you don't see it within a few minutes.
Log in to your LIFTI account and go to My Bookings to view all your reservations. You can also use your booking reference number and last name on the airline's official website to retrieve your booking directly.
Yes, LIFTI supports one-way, round-trip, and multi-city flight bookings. Select the trip type on the search form before entering your details.
An e-ticket (electronic ticket) is a digital version of your flight ticket stored in the airline's system. You don't need a paper ticket — simply present your booking reference or e-ticket number at the airport check-in counter or use it for online check-in.
A confirmed booking will show a PNR (Passenger Name Record) or booking reference number. You'll also receive a confirmation email. If your booking status shows "pending" or you haven't received an email after 30 minutes, please contact LIFTI support.
Yes, you can book flights for other passengers. Simply enter their correct name and passport details during the booking process. The name on the ticket must match the passenger's travel document exactly.
You will need a valid passport (or national ID for some domestic routes), your e-ticket or booking confirmation, and any required visas for your destination. Check specific airline requirements before travel.
Changes depend on the fare type and airline policy. Some tickets allow date or route changes with a fee, while others may be non-changeable. Log in to My Bookings or contact LIFTI support to check your options.
Log in to your LIFTI account, go to My Bookings, select the booking you want to cancel, and follow the cancellation steps. Refund eligibility depends on your fare rules and airline policy.
Refunds are typically processed within 7–14 business days after the cancellation is confirmed, depending on your bank and the airline's refund timeline. During major disruptions, refunds may take up to 3 months.
Cancellation fees depend on the airline and the fare type you purchased. Non-refundable fares may not qualify for a refund. The applicable fees and refund amount will be shown before you confirm the cancellation.
Generally, non-refundable tickets are not eligible for a cash refund. However, in cases of airline-initiated cancellations or major schedule changes, you may qualify for a refund or travel credit. Contact LIFTI support for assistance.
If the airline cancels your flight (involuntary cancellation), you are typically entitled to a full refund, rebooking on an alternative flight, or a travel voucher depending on the airline's policy. LIFTI will assist you in processing the best available option.
Most airlines do not allow name changes after ticketing. Minor corrections (e.g., spelling errors) may be possible with a fee. Contact LIFTI support as soon as possible if you notice an error in the passenger name.
LIFTI accepts major credit and debit cards (Visa, Mastercard), and other payment methods as displayed at checkout. Payment options may vary by region.
Yes. LIFTI uses industry-standard SSL encryption and secure payment gateways to protect your card and personal information. We do not store your full card details.
Payments can be declined due to insufficient funds, incorrect card details, bank security restrictions, or international transaction blocks. Try another card or contact your bank. If the issue persists, contact LIFTI support.
The price displayed during booking is the final charge. Depending on your card issuer, currency conversion fees may apply if the transaction is in a foreign currency. Check with your bank for details.
LIFTI displays the total price including all taxes and fees before you confirm your booking. The price shown at checkout is what you pay — there are no hidden charges added by LIFTI.
Your card is charged at the time of booking confirmation. Some bookings may show an authorization hold first, which converts to an actual charge once the ticket is issued.
For domestic flights, arrive at least 1.5–2 hours before departure. For international flights, arrive at least 3 hours before departure. Check your airline's specific guidelines as requirements may vary.
Most airlines offer online check-in 24–48 hours before departure via their website or app. You can also check in at the airport counter. Check your airline's specific check-in window and requirements.
Baggage allowances vary by airline, fare class, and route. Your booking confirmation will show the included baggage allowance. Additional baggage can usually be purchased through the airline's website before travel.
Most airports follow the 100ml rule for liquids in hand luggage — each container must be 100ml or less, and all containers must fit in a single clear, resealable plastic bag (1 litre capacity). Check your specific airport and airline rules as they may vary.
Infants (under 2 years) typically travel on a parent's lap at a reduced fare without a separate seat. Children 2 and above require their own seat. Some airlines offer bassinets for long-haul flights. Always verify the airline's specific child/infant policy.
Visa requirements depend on your nationality and destination country. Check your destination country's official immigration website or contact their embassy for the most accurate visa requirements before booking.
If you miss your flight, contact the airline immediately. Options depend on your fare type — some tickets allow rebooking with a fee, while others may be non-changeable. LIFTI support can help you explore your options.
LIFTI offers optional travel insurance during the booking process. Insurance coverage and providers may vary. Review the policy details carefully before purchasing.
LIFTI primarily focuses on flight search and booking. For hotels, we may display partner offers. Check the LIFTI website for current available services.
You can reach LIFTI's support team via the Contact Us page on our website, or through our in-app chat. Our team is available 24/7.
Contact LIFTI customer support via the Contact Us page with your booking reference and details of your complaint. We aim to resolve all issues as quickly as possible and will keep you updated throughout the process.
LIFTI currently supports English. We are working to expand our language offerings to serve more travelers.
Click "Sign Up" on the LIFTI website or app, enter your name, email address, and create a password. Verify your email and your account will be ready to use.
Click "Forgot Password" on the login page, enter your registered email address, and follow the instructions sent to your inbox to reset your password.
Log in to your LIFTI account, go to your Profile or Account Settings, and update your name, contact number, or other details. Click Save to apply the changes.
You can search for flights without an account, but you will need to create an account or provide your details to complete a booking and access your booking history.
Contact LIFTI support via the Contact Us page to request account deletion. Please note that deleting your account will remove access to your booking history.