The Lifti Protection Plan is designed to provide peace of mind to our users by offering
comprehensive coverage for packages delivered through the Lifti APP. While our service is built on
trust and transparency, we understand that unexpected issues may arise. Lifti Protection ensures
that both senders and travelers are safeguarded against specific risks associated with package
delivery.
What’s Covered
Lifti Protection provides coverage in the following situations:
- Package Misplacement: If a traveler misplaces the package during transit, Lifti
Protection will cover the loss up to the declared value of the item, with a maximum coverage
of $2,000 per claim. - Package Damage: In the event that the package is damaged while in the traveler’s
possession, Lifti Protection will cover repair or replacement costs, up to the declared value of
the item, with a maximum coverage of $2,000 per claim. - Fraudulent Activity: If a traveler commits fraud, such as intentionally keeping the
package without delivering it or using a false identity, Lifti Protection will compensate the
sender for the value of the package, up to $2,000 per claim.
What’s Not Covered
Lifti Protection does not cover the following situations:
- Customs Seizure: If the package is seized or delayed by customs authorities, Lifti
Protection will not cover any losses or delays associated with such incidents. Users are
responsible for ensuring that their packages comply with the destination country’s import
regulations. - Natural Disasters: Lifti Protection does not cover loss or damage due to natural
disasters, such as floods, earthquakes, or other acts of God. - Personal Negligence: Lifti Protection will not cover incidents where the sender or
traveler was negligent, such as incorrect packaging by the sender or failure to adhere to Lifti
APP guidelines.
Claim Process
In the unfortunate event that you need to file a claim under Lifti Protection, follow these steps:
- Report the Issue: As soon as you become aware of any issue, report it through the
Lifti APP within 24 hours of the incident. Provide a detailed description of the problem,
including any relevant evidence, such as photos of damage, communication logs, or receipts. - Submit a Claim: After reporting the issue, you’ll receive a claim form to fill out. The
form will require you to provide:
- The declared value of the package
- Proof of purchase or ownership of the item
- Evidence supporting your claim (e.g., photos, communication logs)
Claims must be filed within 5 days of the incident.
- Claim Review: Once your claim is submitted, our Lifti Protection team will review the
details and evidence. The review process typically takes 5-7 business days. During this time,
we may contact you for additional information or clarification. - Resolution: After the review, you will be notified of the decision. If your claim is
approved, Lifti Protection will arrange for compensation or a replacement within 10 business
days. In cases where the claim is denied, a detailed explanation will be provided.
Budget and Coverage
- Lifti Protection has an allocated budget of $500,000, specifically reserved to cover claims
under this plan. This budget is subject to increase over time to accommodate the growing needs
of our users and to ensure ongoing coverage. - The maximum compensation per claim is limited to $2,000, regardless of the package’s
declared value.
Terms and Conditions
- Lifti Protection is only applicable to deliveries made through the Lifti APP and does not
extend to packages delivered outside the platform. - Claims must be filed within 5 days of the incident.
- The maximum compensation per claim is $2,000, with a total budget of $500,000 allocated to
Lifti Protection coverage, which may increase over time.
Contact Us
If you have any questions or need assistance with your claim, please contact our Lifti Protection
team at info@lifti.io
