Refunds, cancellations and changes on Lifti
Updated 5 November 2026
In shortRefunds follow the fare rules of the airline that issued the ticket, which are shown on the fare card before you pay. To cancel, email [email protected] with your booking reference or PNR before departure. Lifti submits the request to the airline within 1–2 business days; refunds usually reach the original payment method in 7–21 business days in total, less the airline’s cancellation charge.
How to request a refund
Email Lifti
Write to [email protected] from the email address used for the booking, before the scheduled departure.
Include the details
Give the booking reference or PNR, the passenger name and the reason for cancelling.
Lifti contacts the airline
Lifti confirms receipt, submits the request to the airline and tells you what the fare allows.
Refund released
Once the airline approves, the refund is released to your original payment method.
How long a refund takes
| Stage | Typical time |
|---|---|
| Lifti submits the request to the airline | Within 1–2 business days |
| The airline assesses and approves it | Varies by airline; commonly 5–15 business days |
| Money reaches your original payment method | 7–21 business days in total |
A refund starts only once the airline confirms it. Refunds go back to the original payment method, in the currency the booking was charged in.
What is refundable
| Charge | Refundable? |
|---|---|
| Airline fare and taxes | As the fare rules allow, less the airline’s cancellation charge |
| Seats, baggage and meals | As the airline’s own rules allow |
| Travel insurance add-on | As the policy terms allow |
| Payment processing fee | Generally not |
| Lifti service / booking fee | Generally not — returned in full if the airline cancels, makes a significant schedule change, or Lifti is at fault |
A fare marked non-refundable can’t be refunded once the ticket is issued, however early you cancel.
Changes, names and no-shows
Date and route changes cost the airline’s change fee plus any fare difference. Passenger names must match the travel document exactly; airlines treat a name change as a re-issue, and some don’t allow it at all. If a passenger doesn’t travel and the booking wasn’t cancelled before departure, it is a no-show: many fares keep no value, while some allow a refund of unused taxes.
Common questions
How do I cancel a flight booked on Lifti?
Email [email protected] with your booking reference or PNR before the scheduled departure. Lifti submits the cancellation to the airline; the airline’s own cancellation charge is deducted from what it returns.
How long does a flight refund take with Lifti?
Lifti submits the request to the airline within 1–2 business days. Airlines commonly take 5–15 business days to approve, and the money usually reaches your original payment method within 7–21 business days in total.
Are non-refundable fares refunded if I cancel early?
No. If a fare is marked non-refundable, the airline portion can’t be refunded once the ticket is issued, however soon you cancel.
Can I change the date of my flight?
Yes, where the fare allows it. Date and route changes cost the airline’s change fee plus any fare difference.
Where does my refund go?
Refunds are returned only to the original payment method, in the currency the booking was charged in.
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